Frequently asked questions
Shipping / Delivery
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Unfortunately, we are unable to ship internationally due to the fragile and extremely perishable nature of our chocolates.
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We currently ship to a limited set of cities. Please check our delivery page or contact customer support for the latest serviceable locations.
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Due to the perishable nature of our items, returns are handled on a case-by-case basis. Contact support with photos and your order details.
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Yes — you can place separate orders for multiple delivery addresses. For bulk gifting, contact us for assistance with larger shipments.
Online Ordering
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Browse products, add to cart, and complete checkout. If you need help, contact our support team for step-by-step assistance.
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Yes — you can include a personal message during checkout in the designated message field.
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After shipping, you will receive a tracking number via email/SMS. Use that number on our courier partner’s site to track delivery.
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Orders can be canceled within a short window before dispatch. Contact support immediately with your order number to request cancellation.
General Questions
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For many orders, yes — customize your assortment where the product or bundle allows it. See the product page for customization options.
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We recommend consuming within a few days of delivery for peak freshness. See product packaging for specific storage guidance.
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Shelf life varies by product — check the product page or packaging for exact best-before dates and storage instructions.