Frequently asked questions

Shipping / Delivery
  • Unfortunately, we are unable to ship internationally due to the fragile and extremely perishable nature of our chocolates.
  • We currently ship to a limited set of cities. Please check our delivery page or contact customer support for the latest serviceable locations.
  • Due to the perishable nature of our items, returns are handled on a case-by-case basis. Contact support with photos and your order details.
  • Yes — you can place separate orders for multiple delivery addresses. For bulk gifting, contact us for assistance with larger shipments.
Online Ordering
  • Browse products, add to cart, and complete checkout. If you need help, contact our support team for step-by-step assistance.
  • Yes — you can include a personal message during checkout in the designated message field.
  • After shipping, you will receive a tracking number via email/SMS. Use that number on our courier partner’s site to track delivery.
  • Orders can be canceled within a short window before dispatch. Contact support immediately with your order number to request cancellation.
General Questions
  • For many orders, yes — customize your assortment where the product or bundle allows it. See the product page for customization options.
  • We recommend consuming within a few days of delivery for peak freshness. See product packaging for specific storage guidance.
  • Shelf life varies by product — check the product page or packaging for exact best-before dates and storage instructions.