Introduction

These Terms of Service (“Terms”) govern your use of the website and services (“Service”) operated by Dark Delights LLP under its brand Krunchify, engaged in the business of manufacturing and repacking of freeze dried snacks in India. By accessing or using this website, you agree to comply with and be bound by these Terms.

Legal Compliance

·                  The Company abides by all applicable Indian laws, including the Information Technology Act, 2000, the Consumer Protection Act, 2019 (including the Consumer Protection (E-Commerce) Rules, 2020), the Digital Personal Data Protection Act, 2023 (or any relevant local/state data protection law), GST rules, and all BIS standards and FSSAI regulations on food safety.

·                  The Company holds all required registrations, including FSSAI for food sales and GST for online transactions. Registration details are available upon request.

User Eligibility and Obligations

·                  You must be at least 18 years old to use this website and place orders. Use by minors requires supervision by a parent or guardian.

·                  You agree to provide true, current, and complete information for all transactions. Any misrepresentation may result in suspension or legal action.

·                  Users are forbidden from unlawful activities, violations of intellectual property, transmission of malicious code, or making fraudulent representations.

Product Listings and Pricing

·                  The Company ensures all product descriptions, nutritional information, and ingredient lists are accurate and comply with the Food Safety Standards Authority of India (FSSAI) guidelines.

·                  Prices are shown in Indian National Rupees (INR), inclusive of statutory taxes unless otherwise specified. The Company reserves the right to update prices at any time to reflect regulatory and market changes.

Order Process & Formation of Contract

·                  Orders reflect an offer to purchase. The Company may accept or decline orders at its discretion, including for suspected fraud.

·                  Explicit consent must be obtained from customers before finalizing orders (e.g., no pre-checked boxes, transparent confirmations). Customers have the ability to review and modify orders before payment.

·                  All purchases are subject to confirmation and product availability. Order confirmation email constitutes acceptance.

Payment & Financial Security

·                  Payments may be made by credit/debit card, UPI, net banking, wallets, or other approved methods. The Company uses secure, PCI DSS-compliant payment gateways and never stores sensitive card/payment data.

·                  GST-compliant invoices are issued for all purchases.

Shipping, Delivery, and Risk

·                  Shipping timelines are described on the website and are subject to reasonable delays due to force majeure (natural disasters, regulatory restrictions, etc.).

·                  Title and risk transfer as per sale of goods law, typically upon dispatch from Company premises.

·                  All delivery partners are obligated to comply with applicable codes and standards.

Returns, Refunds, and Cancellation

·                  The Returns and Refunds Policy is outlined clearly, stating customers’ rights under the Consumer Protection Act. Unopened food products may be eligible for return within a stated period unless excluded (perishable goods, tampered packaging, hygiene reasons).

·                  Refunds for cancellations or returned products are processed as per statutory timelines and published procedures.

Product Warranty and Disclaimers

·                  All products are warranted to be genuine, safe, and compliant with FSSAI standards. However, products are provided “as is”, and the company disclaims warranties not expressly stated.

·                  The Company is not responsible for minor variations in packaging or appearance due to digital representation.

Intellectual Property

·                  All content, trademarks, logos, and images are the property of the Company or its licensors and may not be used without permission.

·                  Third-party content, including embedded reviews or testimonials, is subject to its own licensing terms.

Limitation of Liability

·                  To the fullest extent permitted by law, the Company is not liable for indirect or consequential losses, loss of profits, or data loss arising out of website use or product purchase.

·                  Company’s aggregate liability is limited to the transaction value paid by the customer in dispute.

Data Protection & Privacy

·                  Personal information is processed as per the Privacy Policy and the Data Protection Act. Explicit consent is taken for all data collection. Sensitive personal data is encrypted and never sold or disclosed except as required by law or contract performance.

·                  Customers may access, rectify, or request erasure of their data in accordance with statutory requirements.

Customer Grievance Redressal

·                  The Company appoints a Grievance Officer/Compliance Officer as mandated by the e-commerce rules. Name, contact information, and escalation procedures are published on the website.

·                  Consumer complaints will be addressed within 30 days, as per the Consumer Protection Act.

Prohibited Activities and Product Restrictions

·                  The Company will not sell any product restricted, banned, or recalled by Indian authorities.

·                  No counterfeits or misrepresented items shall be offered.

Amendments

·                  The Company reserves the right to modify these Terms in compliance with Indian statutes. Material changes are communicated to users by website notice or email, taking effect from the stated date.

Jurisdiction and Dispute Resolution

·                  These Terms are governed by the laws of India. Any disputes shall be resolved in the courts at Mumbai, India.

·                  Mediation or online consumer dispute resolution channels may be offered where appropriate, per the Consumer Protection Act and e-commerce rules.

Contact Information

For more information about our Terms, questions, or to make a complaint, please contact us at:

Name: Dark Delights LLP – Krunchify

Email ID: support@krunchify.in,

Contact Number: 9594300976

Business Address: Shop No. 5, Ground Floor, Building No. 6, Navjeevan Society, Dr Dadasaheb Bhadkamkar Marg, Mumbai-400008